Return conditions

  • Reflection period 30 days, return registration/sending within this period.
  • Products must be returned in their original, undamaged condition. (If we find that the product has been used more than is necessary for testing and/or the product has traces of use, we reserve the right to deduct costs from the amount to be refunded).
  • Please return the product in its undamaged original packaging (if possible).

During the 30-day cooling-off period you may view and try the product. The product must remain undamaged. If it is necessary to assemble an item (to evaluate it), make sure that the product has not been used more than necessary. Be careful with the packaging material and the products. The original packaging should, if reasonably possible, be undamaged.

The return costs are at your own expense. We would like to encourage people to think carefully about a purchase in order to avoid unnecessary returns. This reduces the pressure on transport and the environment.

*The trial period and the 30 days right of return only apply to consumer orders, companies can NOT claim this.

Within how many days may you return?

When you make a purchase online from us, Nikki.Amsterdam has a cooling off period of 30 days after receipt of your order. This means that you have 30 days to return the goods, or register with us. To exercise this right, please contact us at service@nikki.amsterdam. The 30 days start from the moment you receive the package. If you have ordered more than one item, the period of 30 days after you have received the last item expires. The product may be returned to us without giving any reason, the costs for the return shipment being at your own expense. The products should be returned undamaged and, if reasonably possible, in their original packaging. We therefore always advise you to carefully open the original packaging so that you can use it to return the products.

Report product return

If you want to return a product because of a possible defect, please send an email to service@nikki.amsterdam. Provide a clear description of the problem, so we can help you solve it quickly. Sometimes it is not necessary to send it back and we can already help you by phone or email to solve the problem.

If you want to return the product for another reason, you don’t have to tell us the reason. Of course, it’s okay to improve our service. Register your return via service@nikki.amsterdam. We will send you a link to print your return ticket.

I want to order a part again.

If you want to order a part, please send an e-mail to service@nikki.amsterdam. In general we have the parts in stock and we do not have to order it from the manufacturer. We will inform you about the costs and the expected delivery date.

My product does not work.

If your product does not function (properly) please check the category Productinformation at this FAQ page to see if the product is properly connected. When you have completed all tehe steps and teh product still does not work please contact us via service@nikki.amsterdam.  If it is necessary to return the product, you can register your return via (link). You can also print your return label here, so that you can send the package free of charge.

A part is missing.

If this is the case, please send an email to service@nikki.amsterdam and we will resolve this.

What is the warranty period?

Our products are guaranteed for a period of two years. The date of purchase stated on the invoice is the effective date of the warranty period. The invoice serves as proof of warranty. Please keep it safe.

This guarantee period also applies to The.Plaid. However, the warranty on the outer blanket is one year.