Ask us.

Below you will find the answer to all your questions. Can't find the answer? Then contact us via service@nikki.amsterdam or call us on telephone number +31 23 205 2307.

Costs for shipping

No costs are charged for shipping within the Netherlands.

For shipping outside the Netherlands extra costs are charged. The extra costs will be visible in the order process after you have selected the country of your choice.

Delivery

The packages are delivered by DPD.

Category: Delivery

DPD delivers the packages from Monday to Saturday from 08.00 – 18.00.

Category: Delivery

As a rule, when orders are placed before 14.00 on working days, the order is delivered the next day. When ordered on Friday after 2 pm or on the weekend, delivery will take place on Tuesday.

Category: Delivery

After the package leaves our warehouse you will receive a track and trace code, so you can track where the package is and what the planned delivery time is.

Category: Delivery

We also deliver abroad. However, additional costs may be charged for this which will become visible in the order process after you have checked the country of your choice.

Category: Delivery

When you are not at home, the deliverer tries to deliver the package to one of the neighbors.

Category: Delivery

If you do not want the parcel to be delivered to the neighbors, please indicate this with the order.

Category: Delivery

Also around the holidays we do our best to have the packages delivered on time. You help us tremendously by placing your order on time. But we also know how it works, and sometimes this does not always work. Keep in mind any changes in the delivery schedule of DPD and great crowds around the holidays.

Category: Delivery

We prefer to deliver your order, but if you really want to pick it up yourself, please let us know on the order form.

Category: Delivery

Guarantee

A warranty period of two years applies to our products. The date of purchase stated on the invoice is the starting date of the guarantee period. The invoice is a guarantee certificate. Therefore keep it well.

Category: Guarantee

If this is the case, please send an email to service@nikki.amsterdam and we will resolve this.

Category: Guarantee

If your product does not function (properly) please check the category Productinformation at this FAQ page to see if the product is properly connected. When you have completed all tehe steps and teh product still does not work please contact us via service@nikki.amsterdam.  If it is necessary to return the product, you can register your return via (link). You can also print your return label here, so that you can send the package free of charge.

Category: Guarantee

If you want to order a part, please send an e-mail to service@nikki.amsterdam. In general we have the parts in stock and we do not have to order it from the manufacturer. We will inform you about the costs and the expected delivery date.

Category: Guarantee

Ordering

No, we do not add an invoice to the order. It often happens that one of our products is donated and then an invoice is not intended. The invoice is sent by e-mail to the person who ordered.

Category: Ordering

After the package has left our warehouse, you automatically receive a track and trace code.

Category: Ordering

This is possible. In the ordering process you can choose a different shipping address.

Category: Ordering

Unfortunately this is not possible. The products are already packed in sturdy boxes that are suitable for shipping. In connection with the damage to the gift paper during shipment, we have chosen not to pack our packages with gift paper.

Category: Ordering

Paying

You can choose from the following payment options; Ideal, credit card, Paypal, bank transfer, bancontact, SOFORT Banking, KBC / CBC, Belfius Direct net. Your data is protected. You can see this through the lock in your browser and because https appears instead of http.

Category: Paying

When paying with iDEAL, you pay the requested amount online via your own bank. The amount will be debited directly from your account and your bank will give Nikki.Amsterdam a confirmation that payment has been made. Because payment is made immediately, we can immediately proceed to processing your order and we can immediately send the order to you.

Category: Paying

Payments through VISA, Meastro, Mastercard and American Express are accepted by Nikki.Amsterdam. If the payment is approved by your bank, we can immediately proceed to processing your order and we can immediately send the products in stock to you.

Category: Paying

When paying with PayPal, you link your own payment accounts or credit card (s) to a PayPal account and you can complete the payment in a secure environment. Creating an account is easy and free and you can transfer direct payments online to the PayPal account. If the payment is approved, we immediately proceed to processing your order and we can immediately send the products to you.

Category: Paying

You can also choose to pay by bank transfer. You will receive an e-mail with the payment details and as soon as Nikki.Amsterdam has received the amount, you will proceed to processing your order.

Category: Paying

Postpaying is unfortunately not possible. The payment must be paid to us before we send the order.

Category: Paying

When ordering large quantities, we would like to ask you to contact us so that we can make you a suitable offer.

Category: Paying

The.Adapter

The products that can be charged with The.Adapter DC are: The.Ball, The.Cube and The.Diffuser.

Category: The.Adapter

The products that can be charged with The.Adapter MicroUSB are: The.Bowl, The.Bar Table, The.Pouf and The.Lampions.

Category: The.Adapter

The.Ball

When you have turned on the first product using The.Remote, you can turn on the other The.Balls one by one. Each of them takes over the colour of the first product. The first product remains the main device, you can only adjust the color via this device.

Category: The.Ball

Only The.Ball and The.Diffuser cannot be connected to the other Led products from Nikki.Amsterdam. These products do not work via Bluetooth (and do not have a music function) so this is excluded. If you have several copies of The.Ball in your possession, you can connect them to each other. You can control The.Ball via the supplied remote.

The other products can all be connected to each other, so that you can create the desired sound and light in every corner.

Category: The.Ball

The maximum distance between the coupled products is 15 meters. Make sure that the main product is always in the middle. The signal is sent from this product.

Obstacles between products may affect the sound quality. This also applies to the presence of common sources of interference such as other wireless devices, microwaves and other equipment.

Category: The.Ball

Make sure your product is fully charged. The product specifications on our site show you how long it takes for your product to be fully charged. If the problem is not solved after this, please contact our service department via service@nikki.amsterdam.

Category: The.Ball

The.Bar Table

Make sure your product is fully charged. Activate the product via the on/off button. Via settings you can turn on your Bluetooth device. The product will appear on the screen. By clicking on it you can connect to the device. Once you have downloaded the Nikki.Amsterdam app (free), you can use this app to stream your own music and change the colours. You can also create your own music list directly via a streaming service of your choice.

Attention! It is not possible to connect multiple devices (telephone, tablet, etc.) to your Nikki.Amsterdam product at the same time. If you want to connect another device to your product, make sure that the Bluetooth of the first paired device is switched off.

Check out our video for an explanation!

Category: The.Bar Table

Only The.Ball and The.Diffuser cannot be connected to the other Led products from Nikki.Amsterdam. These products do not work via Bluetooth (and do not have a music function) so this is excluded. If you have several copies of The.Ball in your possession, you can connect them to each other. You can control The.Ball via the supplied remote.

The other products can all be connected to each other, so that you can create the desired sound and light in every corner.

Category: The.Bar Table

The maximum distance between the paired products is 15 meters. Make sure that the main product is always in the middle. The signal is transmitted from this product.

Obstacles between products may affect sound quality. This also applies to the presence of common sources of interference such as other wireless devices, microwaves and other equipment.

Category: The.Bar Table

Yes, this is possible. You can turn off the music of one or more of the linked products by quickly pressing the on/off button of these products. The light stays on and gives the same color as the main product. If you want to turn off a device completely, press and hold the on/off button for longer.

Category: The.Bar Table

Make sure your product is fully charged. You can see how long it takes for your product to be fully charged in the product specifications on our site. If the problem persists, please contact our service department at service@nikki.amsterdam.

Category: The.Bar Table

Make sure that the Bluetooth of other nearby devices is turned off. You can connect to our products with one device at a time.

Category: The.Bar Table

The.Board

By applying linseed oil, an extra protective layer has been applied to The.Board. In terms of maintenance, The.Board does not require much. Do not put it in the dishwasher, but clean it with a wet cloth or soft brush. By rubbing The.Board with linseed oil on a regular basis, the colour will remain attractive and food residues will not be absorbed.

Category: The.Board

If you don’t want to buy linseed oil, you can do the following. What you need is the juice of a lemon, oil and salt. Divide the juice of the lemon over The.Board and sprinkle with a tablespoon of salt. Once you’ve done this, you should gently rub it in with a tea towel or kitchen paper. Then rinse The.Board with warm water and let it dry completely. As soon as The.Board is dry, rub it in with two tablespoons of oil and let it soak in for 20 minutes. Repeat the greasing with the oil about 3-4 times.

Category: The.Board

That depends on the use. If you use The.Board daily, you have to oil it once every 2 months.

Category: The.Board

During the drying process, you don’t have to put The.Board in a warm place. If you do, there is a chance that the wood will bend or break.

As soon as you have finished using The.Board, you should rinse it immediately. In this way you prevent food residue from damaging the wood.

Do not place The.Board in the dishwasher! The corrosive substances are bad for the wood of the chopping board. The cleaning is best done with warm water and a soft sponge or tea towel

Category: The.Board

The.Bowl

Make sure The.Bowl is fully charged. Activate the product using the on/off button. You can turn on your bluetooth via settings. The product appears on the screen. By clicking on it you can make a connection with the device. Once you have downloaded the Nikki.Amsterdam app (free), you can use this app to stream your own music and change the colours. You can also create your own music list directly via a streaming service of your choice.

Attention! It is not possible to connect multiple devices (telephone, tablet, etc.) to your Nikki.Amsterdam product at the same time. If you want to connect another device to your product, make sure that the Bluetooth of the first paired device is switched off.

Check out our video for an explanation!

Category: The.Bowl

Once you have connected the first product to your phone or other device, you can turn on the other products one by one. Each of them takes over the colour and music of the first product. The first product remains the main device, and you can only control the music and colour from this device.

Category: The.Bowl

Only The.Ball and The.Diffuser cannot be connected to the other Led products from Nikki.Amsterdam. These products do not work via Bluetooth (and do not have a music function) so this is excluded. If you have several copies of The.Ball in your possession, you can connect them to each other. You can control The.Ball via the supplied remote.

The other products can all be connected to each other, so that you can create the desired sound and light in every corner.

Category: The.Bowl

The maximum distance between the paired products is 15 meters. Make sure that the main product is always in the middle. The signal is transmitted from this product.

Obstacles between products may affect sound quality. This also applies to the presence of common sources of interference such as other wireless devices, microwaves and other equipment.

Category: The.Bowl

Yes, this is possible. You can turn off the music of one or more of the linked products by quickly pressing the on/off button of these products. However, the light will stay on and give the same colour as the main product. If you want to turn off a device completely, press and hold the on/off button for longer.

Category: The.Bowl

Make sure your product is fully charged. Please refer to the product specifications on our site to see how long it takes for your product to be fully charged. If the problem persists, please contact our service department at service@nikki.amsterdam.

Category: The.Bowl

Make sure that the Bluetooth of other nearby devices is turned off. You can connect to our products with one device at a time.

Category: The.Bowl

The.Cooler

The.Cooler is best rinsed under a cold tap. Once you’ve done this, you can put it in the freezer. A wet The.Cooler becomes extra cool when you put it wet in the freezer.

Category: The.Cooler

It can cool up to 1,5 litre bottles. However, you have to take into account the thickness of the bottle.

Category: The.Cooler

The.Cube

Make sure your product is fully charged. Activate the product via the on/off button. Use the settings to turn on your bluetooth. The product appears on the screen. By clicking on it, you can connect to the device. Once you have downloaded the Nikki.Amsterdam app (free), you can use this app to stream your own music and change the colours. You can also create your own music list directly via a streaming service of your choice.

Attention! It is not possible to connect multiple devices (telephone, tablet, etc.) to your Nikki.Amsterdam product at the same time. If you want to connect another device to your product, make sure that the Bluetooth of the first paired device is switched off.

Check out our video for an explanation!

Category: The.Cube

When you have connected the first product to your phone or other device, you can turn on the other products one by one. Each of them takes over the colour and music of the first product. The first product remains the main device, you can only control the music and the color through this device.

Category: The.Cube

Only The.Ball and The.Diffuser cannot be connected to the other Led products from Nikki.Amsterdam. These products do not work via Bluetooth (and do not have a music function) so this is excluded. If you have several copies of The.Ball in your possession, you can connect them to each other. You can control The.Ball via the supplied remote.

The other products can all be connected to each other, so that you can create the desired sound and light in every corner.

Category: The.Cube

The maximum distance between the coupled products is 15 meters. Make sure that the main product is always in the middle. The signal is sent from this product.
Obstacles between products may affect the sound quality. This also applies to the presence of common sources of interference such as other wireless devices, microwaves and other equipment.

Category: The.Cube

Yes, this is possible. You can turn off the music of one or more paired products by quickly pressing the on/off button of these products. However, the light will stay on and give the same colour as the main product. If you want to turn off a device completely, press and hold the on/off button for longer.

Category: The.Cube

Make sure your product is fully charged. You can see how long it takes for your product to be fully charged in the product specifications on our site. If the problem persists, please contact our service department at service@nikki.amsterdam.

Category: The.Cube

Make sure that the Bluetooth of other nearby devices is turned off. You can connect to our products with one device at a time.

Category: The.Cube

The.Diffuser

First of all you need to put The.Adapter DC at the bottom of The.Diffuser. Then add 200ml of what’s left (don’t use water that’s warmer than 45oC). As soon as the water is in The.Diffuser, you can add 2-3 drops of oil. When The.Diffuser is filled with water and the drops of oil you can turn the top of it.

Now that The.Diffuser is almost ready for use, we can continue with the installation. Press the “MIST” button briefly on the back of the product if you want to set a timer (1/3 hours). Do you want to control the strength of the spray? Then press and hold the “MIST” button for over 5 seconds.

The last step is as follows. Press the ”LIGHT” button to turn on the LED light. The colour changes automatically. Do you want The.Diffuser to stay on one color? Then click on the “LIGHT” button again.

Category: The.Diffuser

Press and hold the ”LIGHT” button, because then The.Diffuser will start searching for the WiFi. When the light is on, it means that the WiFi is connected. If the light keeps blinking, The.Diffuser is still looking for the WiFi connection.

Category: The.Diffuser

First, you need to download the Smart Life app from the app or playstore. Once this app has been downloaded, you can create an account. After downloading the app, add a ”device”. Click on ”Humidifier” at ”device type” and then on ”Add device” (be sure to press and hold the ”LIGHT” button so it will search for WiFi). If you want, give the product its own name and open the control page. On this page you can control everything from the light color to the strength and time of the smell.

Need more information? See the manual that came with The.Diffuser.

Category: The.Diffuser

The.Diffuser cannot be connected to the other Led products from Nikki.Amsterdam. This product does not connect via Bluetooth (and does not have a music function) so this is excluded.

The other products can all be connected to each other, so that you can create the desired sound and light in every corner

Category: The.Diffuser

Make sure your product is fully charged. You can see how long it takes for your product to be fully charged in the product specifications on our site. If the problem persists, please contact our service department at service@nikki.amsterdam.

Category: The.Diffuser

We recommend adding an average of 2 to 3 drops of The.Essentials to the water. However, if you want to spread a stronger scent, you can increase the amount of drops. In short, it’s up to you how strong you want the scent to be.

Category: The.Diffuser

The.Lampion

We have developed an app that you can download free of charge for both IOS and Android. This allows you to control both light and sound and play your favorite playlist. If you still want a remote, you can order it at a small price.

Category: The.Lampion

Make sure your product is fully charged. Activate the product via the on/off button. You can turn on your Bluetooth via settings. The product appears on the screen. By clicking on it, you can connect to the device. Once you have downloaded the Nikki.Amsterdam app (free), you can use this app to stream your own music and change the colours. You can also create your own music list directly via a streaming service of your choice.

Attention! It is not possible to connect multiple devices (telephone, tablet, etc.) to your Nikki.Amsterdam product at the same time. If you want to connect another device to your product, make sure that the Bluetooth of the first paired device is switched off.

Check out our video for an explanation!

Category: The.Lampion

When you have connected the first product to your phone or other device, you can turn on the other products one by one. Each of them takes over the colour and music of the first product. The first product remains the main device, you can only control the music and the color via this device.

Category: The.Lampion

The maximum distance between the coupled products is 15 meters. Make sure that the main product is always in the middle. The signal is transmitted from this product.

Obstacles in between the products may affect the sound quality. This also applies to the presence of common sources of interference such as other wireless devices, microwaves and other equipment.

Category: The.Lampion

Yes, this is possible. You can turn off the music of one or more linked products by quickly pressing the on/off button of these products. The light stays on and gives the same color as the main product. If you want to turn off a device completely, press and hold the on/off button for longer.

Category: The.Lampion

Make sure your product is fully charged. You can see how long it takes for your product to be fully charged in the product specifications on our site. If the problem persists, please contact our service department at service@nikki.amsterdam.

Category: The.Lampion

Make sure that the Bluetooth of other nearby devices is turned off. You can connect to our products with one device at a time.

Category: The.Lampion

The.Lampion S and M is suitable for 1 wine or champagne bottle, in The.Lampion L 2 can be cooled. If you like to keep several bottles chilled, take a look at the possibilities of The.Bowl or The.Bar Table.

Category: The.Lampion

The.Pouf

Make sure your product is fully charged. Activate the product via the on/off button. You can turn on your bluetooth via settings. The product appears on the screen. By clicking on it, you can connect to the device. Once you have downloaded the Nikki.Amsterdam app (free), you can use this app to stream your own music and change the colours. You can also create your own music list directly via a streaming service of your choice.

Attention! It is not possible to connect multiple devices (telephone, tablet, etc.) to your Nikki.Amsterdam product at the same time. If you want to connect another device to your product, make sure that the Bluetooth of the first paired device is switched off.

Check out our video for an explanation!

Category: The.Pouf

When you have the first product connected to your phone or other device, you can turn on the other products one by one. Each of them takes over the colour and music of the first product. The first product remains the main device, you can only control the music and the color through this device.

Category: The.Pouf

Only The.Ball and The.Diffuser cannot be connected to the other Led products from Nikki.Amsterdam. These products do not work via Bluetooth (and do not have a music function) so this is excluded. If you have several copies of The.Ball in your possession, you can connect them to each other. You can control The.Ball via the supplied remote.

The other products can all be connected to each other, so that you can create the desired sound and light in every corner.

Category: The.Pouf

The maximum distance between the coupled products is 15 meters. Make sure that the main product is always in the middle. The signal is sent from this product.

Obstacles between products may affect the sound quality. This also applies to the presence of common sources of interference such as other wireless devices, microwaves and other equipment.

Category: The.Pouf

Yes, this is possible. You can turn off the music of one or more paired products by quickly pressing the on/off button of these products. However, the light will stay on and give the same colour as the main product. If you want to turn off a device completely, press and hold the on/off button for longer.

Category: The.Pouf

Make sure your product is fully charged. You can see how long it takes for your product to be fully charged in the product specifications on our site. If the problem persists, please contact our service department at service@nikki.amsterdam.

Category: The.Pouf

Make sure that the bluetooth of other nearby devices is turned off. You can connect to our products with one device at a time.

Category: The.Pouf

The.Powerbank

Yes you can. The.Powerbank is equipped with 2 USB ports, so you can charge multiple devices at the same time.

Category: The.Powerbank

The.Powerbank can charge for up to 7 hours. In addition, The.Powerbank has a built-in flashlight, so you have light with you at all times.

Category: The.Powerbank

The.Powerbank is suitable for all mobile phones, laptops, tablets and of course the Nikki.Amsterdam products.

Category: The.Powerbank

The.Remote

The products which The.Remote is supplied are: The.Bowl, The.Bar Table, The.Pouf and The.Cube.

Category: The.Remote

No. The.Remote is not necessary to use the products. However, the use of the products becomes easier with The.Remote. You only need The.Remote if you do not use our free Nikki.Amsterdam app. This free operating system makes it possible that you don’t have to pay extra for The.Remote. The app can be downloaded for free from the App- or playstore.

Category: The.Remote

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