Ask us.

Below you will find the answer to all your questions. Can't find the answer? Then contact us via service@nikki.amsterdam or call us on telephone number +31 23 205 2307.

Product information

Make sure your product is fully charged.  Activate the product via the on/off button. You switch on your product via settings. The product appears on the screen. By clicking on it you connect to the device (telephone, tablet,..). When you have downloaded the Nikki.Amsterdam app (free of charge) you can steram your own music or change colors via this app. You can also compile your own music list directly via a streamingservice of your choice.

Pay attention! It is not possible to connect multiple devices to your Nikki.Amsterdam product at the same time. When you want to connect another device to your product, make sure the bluetooth of the first paired device is switched off.

Check out our video for an explanation!

When you have connected the first product to your telephone or other device, you can switch on the other products one by one. Each of them takes over the color and music of the first product. The first product remains the main device, you can only control the music and the color via this device.

Yes, this is possible. You can switch off the music of one or more linked products by quickly pressing the on/off button of these products. The light remains on and gives the same color as the main product. If you want to turn off a device completely, hold down the on/ off button for longer.

The maximum distance between the linked products is 15 meters. Make sure that the main product is always in the middle. The signal is transmitted from this product.

Obstacles between products may affect sound quality. This also applies to the presence of common sources of interference such as other wireless devices, microwaves and other equipment.

Only The.Ball and The.Diffuser cannot be connected to the other Led products of Nikki.Amsterdam. These products do not work via Bluetooth (and do not have a music function) so this is excluded. If you have several copies of The.Ball in your possession, you can connect them to each other. You can control The.Ball via the supplied remote.

The other products can all be connected to each other, so that you can create the desired sound and light in every corner.

Product Accessoires

By applying oil to The.Board, an extra protective layer is applied. The following can be done: Spread the juice of a lemon over the board and sprinkle with a tablespoon of salt and rub it in with a tea towel or kitchen paper. Then rinse the board with warm water and let The.Board dry completely. After this, you should rub 2 tablespoons of oil on the plank with kitchen paper or a tea towel. Finally, let the oil soak in for 20 minutes and repeat the greasing with oil about 3-4 times.

It’s a matter of usage. If you use the product daily, then the board will have to be oiled once every 2 months.

During the drying process, you shouldn’t put The.Board in a warm place. If this is done, there is a chance that the wood will bend or break.

As soon as you have finished using The.Board, wash the board immediately. In this way you prevent food residues or suchlike from damaging the wood.

Don’t put The.Board in the dishwasher. The corrosive substances are bad for the wood of the chopping board. It is best done with warm water and a sponge.

The products that are charged with The.Adapter DC are: The.Ball, The.Cube and The.Diffuser.

The products that are charged with The.Adapter MicroUSB are: The.Bowl, The.Bar Table, The.Pouf and all The.Lampions.

The products for which The.Remote is supplied are: The.Bowl, The.Bar Table, The.Pouf, The.Cube, The.Lampion Colors.

No. The.Remote is not necessary to use the products, but it will be easier to use the products. You will need The.Remote if you do not use the Nikki.Amsterdam app. With this app we have made it possible to download a free operating system, so that you do not have to pay for the purchase of The.Remote. If you do not feel like working with a mobile app, you can buy The.Remote here.

Paying

You can choose from the following payment options; Ideal, credit card, Paypal, bank transfer, bancontact, SOFORT Banking, KBC / CBC, Belfius Direct net. Your data is protected. You can see this through the lock in your browser and because https appears instead of http.

Category: Paying

When paying with iDEAL, you pay the requested amount online via your own bank. The amount will be debited directly from your account and your bank will give Nikki.Amsterdam a confirmation that payment has been made. Because payment is made immediately, we can immediately proceed to processing your order and we can immediately send the order to you.

Category: Paying

Payments through VISA, Meastro, Mastercard and American Express are accepted by Nikki.Amsterdam. If the payment is approved by your bank, we can immediately proceed to processing your order and we can immediately send the products in stock to you.

Category: Paying

When paying with PayPal, you link your own payment accounts or credit card (s) to a PayPal account and you can complete the payment in a secure environment. Creating an account is easy and free and you can transfer direct payments online to the PayPal account. If the payment is approved, we immediately proceed to processing your order and we can immediately send the products to you.

Category: Paying

You can also choose to pay by bank transfer. You will receive an e-mail with the payment details and as soon as Nikki.Amsterdam has received the amount, you will proceed to processing your order.

Category: Paying

Postpaying is unfortunately not possible. The payment must be paid to us before we send the order.

Category: Paying

When ordering large quantities, we would like to ask you to contact us so that we can make you a suitable offer.

Category: Paying

Ordering

No, we do not add an invoice to the order. It often happens that one of our products is donated and then an invoice is not intended. The invoice is sent by e-mail to the person who ordered.

Category: Ordering

After the package has left our warehouse, you automatically receive a track and trace code.

Category: Ordering

This is possible. In the ordering process you can choose a different shipping address.

Category: Ordering

Unfortunately this is not possible. The products are already packed in sturdy boxes that are suitable for shipping. In connection with the damage to the gift paper during shipment, we have chosen not to pack our packages with gift paper.

Category: Ordering

Guarantee

A warranty period of two years applies to our products. The date of purchase stated on the invoice is the starting date of the guarantee period. The invoice is a guarantee certificate. Therefore keep it well.

Category: Guarantee

If this is the case, please send an email to service@nikki.amsterdam and we will resolve this.

Category: Guarantee

If your product does not function (properly) please check the category Productinformation at this FAQ page to see if the product is properly connected. When you have completed all tehe steps and teh product still does not work please contact us via service@nikki.amsterdam.  If it is necessary to return the product, you can register your return via (link). You can also print your return label here, so that you can send the package free of charge.

Category: Guarantee

If you want to order a part, please send an e-mail to service@nikki.amsterdam. In general we have the parts in stock and we do not have to order it from the manufacturer. We will inform you about the costs and the expected delivery date.

Category: Guarantee

Delivery

The packages are delivered by DPD.

Category: Delivery

DPD delivers the packages from Monday to Saturday from 08.00 – 18.00.

Category: Delivery

As a rule, when orders are placed before 14.00 on working days, the order is delivered the next day. When ordered on Friday after 2 pm or on the weekend, delivery will take place on Tuesday.

Category: Delivery

After the package leaves our warehouse you will receive a track and trace code, so you can track where the package is and what the planned delivery time is.

Category: Delivery

We also deliver abroad. However, additional costs may be charged for this which will become visible in the order process after you have checked the country of your choice.

Category: Delivery

When you are not at home, the deliverer tries to deliver the package to one of the neighbors.

Category: Delivery

If you do not want the parcel to be delivered to the neighbors, please indicate this with the order.

Category: Delivery

Also around the holidays we do our best to have the packages delivered on time. You help us tremendously by placing your order on time. But we also know how it works, and sometimes this does not always work. Keep in mind any changes in the delivery schedule of DPD and great crowds around the holidays.

Category: Delivery

We prefer to deliver your order, but if you really want to pick it up yourself, please let us know on the order form.

Category: Delivery

Costs for shipping

No costs are charged for shipping within the Netherlands.

For shipping outside the Netherlands extra costs are charged. The extra costs will be visible in the order process after you have selected the country of your choice.

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