Ask us.

Below you will find the answer to all your questions. Can't find the answer? Then contact us via service@nikki.amsterdam or call us on telephone number +31 23 205 2307.

Costs for shipping

For shipments of webshop orders within the Netherlands, Belgium, Germany and France, we only charge for orders under €75.

Category: Costs for shipping

Shipping costs are charged for shipments outside the Netherlands, France, Belgium and Germany. The additional costs will be visible in the order process after ticking the country of your choice.

Category: Costs for shipping

Delivery

Parcels are delivered by DPD. In the Haarlem region we also make use of another delivery service; Hurby. Hurby delivers parcels to the following locations: Zwaanshoek, Bennebroek, Santpoort-Noord, Velserbroek, Santpoort-Zuid, Bentveld, Hoofddorp, Heemstede, Aerdenhout, Bloemendaal, Overveen and Haarlem.

Category: Delivery

DPD delivers parcels on working days between 08.30h – 21.30h. On Saturdays the carrier delivers between 08.30h – 18.00h.

Category: Delivery

If you place your order before 2 p.m. on working days, it will leave our warehouse the same day. Usually the next day delivery is possible within the Netherlands. However, DPD is currently struggling with staff shortages, so this cannot always be guaranteed. Therefore always keep an eye on your Track&Trace.

When you order on Friday or in the weekend after 2 p.m., the delivery will be on Tuesday. For shipments abroad or around the holidays, the delivery may take longer. Unfortunately we have no influence on this.

* If you have purchased a product on a pre-order basis, please check the page of the product on our website for the current delivery time.

Category: Delivery

After the parcel has left our warehouse, you will receive a track and trace code. With this code you can track your package and see what the scheduled delivery time is.

Category: Delivery

We also deliver abroad. However, additional costs may be charged for this which will become visible in the order process after you have checked the country of your choice.

Category: Delivery

When you are not at home, the deliverer tries to deliver the package to one of the neighbors.

If nobody is at home, you have not given permission to drop off the parcel and the neighbours are also unable to accept it, we will take it to the nearest Pickup Parcel Shop. The non-home notice in your mailbox will indicate where the parcel has been taken.

Category: Delivery

If you do not want the parcel to be delivered to the neighbors, please indicate this with the order.

Category: Delivery

Also around the holidays we do our best to have the packages delivered on time. You help us tremendously by placing your order on time. Keep in mind any changes in the delivery schedule of DPD and great crowds around the holidays.

Category: Delivery

We prefer to deliver your order, but if you really want to pick it up yourself please mail to sales@nikki.amsterdam or call +31 (0)23 205 2307.

Category: Delivery

Guarantee and Returns

Our products have a warranty period of 2 years. Within this guarantee period Nikki.Amsterdam will replace or repair the product or a part that has become defective. This only applies when the products have been purchased directly from Nikki.Amsterdam or from one of our resellers. Therefore keep the proof of purchase carefully.

The guarantee does not apply in case a repair or replacement of parts is necessary due to improper use, in case of an accident, or when the products have been repaired or adjusted other than in accordance with the instructions provided by Nikki.Amsterdam. When a component or part is used that does not originate from Nikki.Amsterdam or one of its resellers, the guarantee is also not applicable.

Batteries, fabrics and leather are excluded from the guarantee. Batteries are guaranteed for 1 year based on normal use and proper maintenance conditions. We refer to the user manual provided and to the information on our website which can be found on the product page of the respective product as well as via our faq. The warranty does not guarantee the effective service life of the batteries. This is mainly determined by the intensity of use and care of the battery.

All claims are limited to the repair or replacement of (a part of) the products and do not include transport and administration costs. Nikki.Amsterdam is not liable for claims outside the warranty period or for any other claims or damages, including but not limited to claims for faulty design, careless or misleading advice, incidental damage, consequential damage or injury to another person, entity or company.

First and foremost, we are always open to dialogue. If something does not go as expected, we ask you to contact us personally. This can be by phone or email. Our starting point is to reach a solution together.

If this is the case, please send an email to service@nikki.amsterdam and we will resolve this.

Should your purchase not function (properly), please check the faq questions of the product you purchased. Here you can check whether your problem is described and what the solution might be. If this does not help you, please contact us at service@nikki.amsterdam.

If you want to order a part, please send an e-mail to service@nikki.amsterdam. In general we have the parts in stock and we do not have to order it from the manufacturer. We will inform you about the costs and the expected delivery date.

There are 2 reasons for returns; within the trial period or because of a defect. We distinguish between these 2 reasons. Read more about registering your return below.

Trial period
When you make an online purchase with us, you have a 30-day reflection period after receiving your order. This means that you have 30 days* to test the product. You may view and possibly try the product, just as you would in a physical shop. When viewing/installing, the product must remain undamaged. If it is necessary to assemble an item to evaluate it, make sure you do not use it more than necessary. Be careful with packaging material and products. If reasonably possible, the original packaging should remain undamaged.

If you like the product, keep it and the packaging materials can be discarded. If you wish to exercise your right of return, please contact us at service@nikki.amsterdam. We will send you a withdrawal form and a link so you can print out a return label. Enclose the form in the packaging to speed up the process. Stick the return label over the label with your address.

Further information can be found in our FAQ question Return conditions.

*The trial period and the 30-day right of return only apply to consumer orders. Companies cannot claim this.

Return due to defect
Unfortunately, it occasionally happens that the product is defective. Sometimes you can easily solve the problem yourself. In that case it is not a defect, but with some explanation the problem can be solved. That is why you should always read our FAQ about the product first. If you cannot find the solution, please send an e-mail to service@nikki.amsterdam. We will be happy to help! For quick processing, we ask you to fill these in as completely as possible and send them along in the packaging. Also check our Warranty Conditions

When you make an online purchase with us, Nikki.Amsterdam offers you a 30 days reflection period after sending the goods. This means you have 30 days to return the goods. To exercise this right, please contact us at service@nikki.amsterdam. The 30 days start from the moment you receive the package. If you have ordered more than one item, the period of 30 days after you have received the last item expires. The product may be returned to us without giving any reason, the costs for the return shipment being at your own expense. The products should be returned undamaged and, if reasonably possible, in their original packaging. We therefore always advise you to carefully open the original packaging so that you can use it to return the products.

  • 30-day reflection period
    After receiving your product, you have 30 days to view and try the product and, if necessary, return it. This means that you carefully remove the product from its packaging and install it. Then you can look at it, feel it and test it. Do not use the product more than is necessary to evaluate it properly. Within this period the product may be returned to us without giving reasons (for reporting returns; see the FAQ ”reporting returns”). The 30-day trial period only applies to consumer orders, companies cannot claim this.

 

  • Product return in original packaging
    As far as possible, the packaging should remain undamaged so that the product can be returned in (nearly) its original condition if it is not satisfactory.

 

  • Product returned undamaged
    We assume that a product is not tested longer than necessary in order to assess the product properly. And that the product is handled carefully, so that the product can be returned undamaged, without traces of use, in case you do not like it.

 

  • Refund
    Upon receipt of your return the amount excluding shipping costs will be refunded to you within 14 working days using the same method as the amount was received by us upon purchase. That you want to test the product before you decide to keep it is quite logical for us. It is also a matter of course for us that you treat the packaging properly. We ask you to return it in its original packaging. This way we can be sure that the product is well packed and unnecessary damage in transit is avoided. The risk of shipping lies with you as the sender. In case the product is damaged and/or contains traces of use, we reserve the right to deduct costs from the amount to be refunded.

Mobile app

How unfortunate to hear that you have experienced problems with our app. We therefore recommend that you take the following steps:

  1. Install the latest software update on your phone or tablet (IOS and Android). Click here to download the Android app!
  2. Remove the app from your phone and the corresponding Bluetooth names (nikki, Nikki.AMSTERDAM The.Lampion etc.).
  3. Open the link from step 1 and download the app.
  4. When the app asks for your location, click on ”always allow”. We are unable to obtain information from the location facilities, so your privacy is not compromised.
  5. Please try again to turn on the Bluetooth on your phone or tablet and connect to the Nikki.Amsterdam product.
  6. Then you can open the app and control both light and sound.

Note: Make sure that other Bluetooth devices (that are near your nikki product) are also turned off. If you have more than one Nikki product, only connect to one product. If you then turn on the other products, they will automatically take over the light and sound.

Category: Mobile app

Here you can easily see how to download and use the app for IOS devices.

Category: Mobile app

Ordering

Yes, we include an invoice with the order. The invoice is sent by e-mail to the person who ordered it.

Category: Ordering

After the package has left our warehouse, you automatically receive a track and trace code.

Category: Ordering

This is possible. In the ordering process you can choose a different shipping address.

Category: Ordering

Unfortunately this is not possible. The products are already packed in sturdy boxes that are suitable for shipping. In connection with the damage to the gift paper during shipment, we have chosen not to pack our packages with gift paper.

Category: Ordering

Paying

You can choose from the following payment options; Ideal, credit card, Paypal, bank transfer, bancontact, SOFORT Banking, KBC / CBC, Belfius Direct net. Your data is protected. You can see this through the lock in your browser and because https appears instead of http.

Category: Paying

When paying with iDEAL, you pay the requested amount online via your own bank. The amount will be debited directly from your account and your bank will give Nikki.Amsterdam a confirmation that payment has been made. Because payment is made immediately, we can immediately proceed to processing your order and we can immediately send the order to you.

Category: Paying

Payments through VISA, Meastro, Mastercard and American Express are accepted by Nikki.Amsterdam. If the payment is approved by your bank, we can immediately proceed to processing your order and we can immediately send the products in stock to you.

Category: Paying

When paying with PayPal, you link your own payment accounts or credit card (s) to a PayPal account and you can complete the payment in a secure environment. Creating an account is easy and free and you can transfer direct payments online to the PayPal account. If the payment is approved, we immediately proceed to processing your order and we can immediately send the products to you.

Category: Paying

You can also choose to pay by bank transfer. You will receive an e-mail with the payment details and as soon as Nikki.Amsterdam has received the amount, you will proceed to processing your order.

Category: Paying

Postpaying is unfortunately not possible. The payment must be paid to us before we send the order.

Category: Paying

When ordering large quantities, we would like to ask you to contact us so that we can make you a suitable offer.

Category: Paying

This only applies if the payment is in the account before 14:00. Your order will be on hold as long as the payment has not been made.

Category: Paying

The.Adapter

The products that can be charged with The.Adapter DC are: The.Ball, The.Cube and The.Diffuser.

*Please note! The.Adapter DC cannot be used to charge The.Powerbank.

Category: The.Adapter

The products that can be charged with The.Adapter MicroUSB are: The.Bowl, The.Bar Table, The.Pouf and The.Lampions.

*Please note! The.Adapter MicroUSB cannot be used to charge The.Powerbank. 

Category: The.Adapter

Our products have an average charging time of 4 hours. When you connect the adapter (in your product) it will turn red. After a few hours the red light will turn green. When this happens, your product is fully charged. We recommend to charge only when you use the product. This improves the charging speed and the battery power.

Category: The.Adapter

The.Ball

When you have turned on the first product using The.Remote, you can turn on the other The.Balls one by one. Each of them takes over the colour of the first product. The first product remains the main device, you can only adjust the color via this device.

Category: The.Ball

Only The.Ball and The.Diffuser cannot be connected to the other Led products from Nikki.Amsterdam. These products do not work via Bluetooth (and do not have a music function) so this is excluded. If you have several copies of The.Ball in your possession, you can connect them to each other. You can control The.Ball via the supplied remote.

The other products can all be connected to each other, so that you can create the desired sound and light in every corner.

Category: The.Ball

The maximum distance between the coupled products is 15 meters. Make sure that the main product is always in the middle. The signal is sent from this product.

Obstacles between products may affect the sound quality. This also applies to the presence of common sources of interference such as other wireless devices, microwaves and other equipment.

Category: The.Ball

The.Ball, like all our products, uses a Low Battery Indicator. When you hear a high pitched beep or the light starts flickering, make sure you fully charge your product. The product specifications on our site show you how long it takes for your product to be fully charged. If the problem is not solved after this, please contact our service department via service@nikki.amsterdam.

Category: The.Ball

No, you can’t. The.Ball is fully water resistant and can therefore remain stuck in the pouring rain or float in the water. This is not compatible with the use of a speaker.

Category: The.Ball

No, only products with a speaker can be controlled with the app. The.Ball has no speaker function. A remote control is included to control the light.

Category: The.Ball

No, not all parts are watertight. It is recommended to remove the leather handle and screws when you let The.Ball float in the water. After some time, the screws may start to rust slightly. In addition, you should always close the charging port with the plastic cap.

Category: The.Ball

The.Bar Table

Make sure your product is fully charged. Activate the product via the on/off button. Via settings you can turn on your Bluetooth device. The product will appear on the screen. By clicking on it you can connect to the device. Once you have downloaded the Nikki.Amsterdam app (free), you can use this app to stream your own music and change the colours. You can also create your own music list directly via a streaming service of your choice.

Attention! It is not possible to connect multiple devices (telephone, tablet, etc.) to your Nikki.Amsterdam product at the same time. If you want to connect another device to your product, make sure that the Bluetooth of the first paired device is switched off.

Check out our video for an explanation!

Category: The.Bar Table

Only The.Ball and The.Diffuser cannot be connected to the other Led products from Nikki.Amsterdam. These products do not work via Bluetooth (and do not have a music function) so this is excluded. If you have several copies of The.Ball in your possession, you can connect them to each other. You can control The.Ball via the supplied remote.

The other products can all be connected to each other, so that you can create the desired sound and light in every corner.

Category: The.Bar Table

The maximum distance between the paired products is 15 meters. Make sure that the main product is always in the middle. The signal is transmitted from this product.

Obstacles between products may affect sound quality. This also applies to the presence of common sources of interference such as other wireless devices, microwaves and other equipment.

Category: The.Bar Table

Yes, this is possible. You can turn off the music of one or more of the linked products by quickly pressing the on/off button of these products. The light stays on and gives the same color as the main product. If you want to turn off a device completely, press and hold the on/off button for longer.

Category: The.Bar Table

Make sure your product is fully charged. You can see how long it takes for your product to be fully charged in the product specifications on our site. If the problem persists, please contact our service department at service@nikki.amsterdam.

Category: The.Bar Table

Make sure that the Bluetooth of other nearby devices is turned off. You can connect to our products with one device at a time.

Category: The.Bar Table

The.Board

By applying linseed oil, an extra protective layer has been applied to The.Board. In terms of maintenance, The.Board does not require much. Do not put it in the dishwasher, but clean it with a wet cloth or soft brush. By rubbing The.Board with linseed oil on a regular basis, the colour will remain attractive and food residues will not be absorbed.

Category: The.Board

If you don’t want to buy linseed oil, you can do the following. What you need is the juice of a lemon, oil and salt. Divide the juice of the lemon over The.Board and sprinkle with a tablespoon of salt. Once you’ve done this, you should gently rub it in with a tea towel or kitchen paper. Then rinse The.Board with warm water and let it dry completely. As soon as The.Board is dry, rub it in with two tablespoons of oil and let it soak in for 20 minutes. Repeat the greasing with the oil about 3-4 times.

Category: The.Board

That depends on the use. If you use The.Board daily, you have to oil it once every 2 months.

Category: The.Board

During the drying process, you don’t have to put The.Board in a warm place. If you do, there is a chance that the wood will bend or break.

As soon as you have finished using The.Board, you should rinse it immediately. In this way you prevent food residue from damaging the wood.

Do not place The.Board in the dishwasher! The corrosive substances are bad for the wood of the chopping board. The cleaning is best done with warm water and a soft sponge or tea towel

Category: The.Board

The.Bowl

Make sure The.Bowl is fully charged. Activate the product using the on/off button. You can turn on your bluetooth via settings. The product appears on the screen. By clicking on it you can make a connection with the device. Once you have downloaded the Nikki.Amsterdam app (free), you can use this app to stream your own music and change the colours. You can also create your own music list directly via a streaming service of your choice.

Attention! It is not possible to connect multiple devices (telephone, tablet, etc.) to your Nikki.Amsterdam product at the same time. If you want to connect another device to your product, make sure that the Bluetooth of the first paired device is switched off.

Check out our video for an explanation!

Category: The.Bowl

Once you have connected the first product to your phone or other device, you can turn on the other products one by one. Each of them takes over the colour and music of the first product. The first product remains the main device, and you can only control the music and colour from this device.

Category: The.Bowl

Only The.Ball and The.Diffuser cannot be connected to the other Led products from Nikki.Amsterdam. These products do not work via Bluetooth (and do not have a music function) so this is excluded. If you have several copies of The.Ball in your possession, you can connect them to each other. You can control The.Ball via the supplied remote.

The other products can all be connected to each other, so that you can create the desired sound and light in every corner.

Category: The.Bowl

The maximum distance between the paired products is 15 meters. Make sure that the main product is always in the middle. The signal is transmitted from this product.

Obstacles between products may affect sound quality. This also applies to the presence of common sources of interference such as other wireless devices, microwaves and other equipment.

Category: The.Bowl

Yes, this is possible. You can turn off the music of one or more of the linked products by quickly pressing the on/off button of these products. However, the light will stay on and give the same colour as the main product. If you want to turn off a device completely, press and hold the on/off button for longer.

Category: The.Bowl

Make sure your product is fully charged. Please refer to the product specifications on our site to see how long it takes for your product to be fully charged. If the problem persists, please contact our service department at service@nikki.amsterdam.

Category: The.Bowl

Make sure that the Bluetooth of other nearby devices is turned off. You can connect to our products with one device at a time.

Category: The.Bowl

The.Cooler

The.Cooler is best rinsed under a cold tap. Once you’ve done this, you can put it in the freezer. A wet The.Cooler becomes extra cool when you put it wet in the freezer.

Category: The.Cooler

It can cool up to 1,5 litre bottles. However, you have to take into account the thickness of the bottle.

Category: The.Cooler

The.Cube

Make sure your product is fully charged. Activate the product via the on/off button. Use the settings to turn on your bluetooth. The product appears on the screen. By clicking on it, you can connect to the device. Once you have downloaded the Nikki.Amsterdam app (free), you can use this app to stream your own music and change the colours. You can also create your own music list directly via a streaming service of your choice.

Attention! It is not possible to connect multiple devices (telephone, tablet, etc.) to your Nikki.Amsterdam product at the same time. If you want to connect another device to your product, make sure that the Bluetooth of the first paired device is switched off.

Check out our video for an explanation!

Category: The.Cube

When you have connected the first product to your phone or other device, you can turn on the other products one by one. Each of them takes over the colour and music of the first product. The first product remains the main device, you can only control the music and the color through this device.

Category: The.Cube

Only The.Ball and The.Diffuser cannot be connected to the other Led products from Nikki.Amsterdam. These products do not work via Bluetooth (and do not have a music function) so this is excluded. If you have several copies of The.Ball in your possession, you can connect them to each other. You can control The.Ball via the supplied remote.

The other products can all be connected to each other, so that you can create the desired sound and light in every corner.

Category: The.Cube

The maximum distance between the coupled products is 15 meters. Make sure that the main product is always in the middle. The signal is sent from this product.
Obstacles between products may affect the sound quality. This also applies to the presence of common sources of interference such as other wireless devices, microwaves and other equipment.

Category: The.Cube

Yes, this is possible. You can turn off the music of one or more paired products by quickly pressing the on/off button of these products. However, the light will stay on and give the same colour as the main product. If you want to turn off a device completely, press and hold the on/off button for longer.

Category: The.Cube

Make sure your product is fully charged. You can see how long it takes for your product to be fully charged in the product specifications on our site. If the problem persists, please contact our service department at service@nikki.amsterdam.

Category: The.Cube

Make sure that the Bluetooth of other nearby devices is turned off. You can connect to our products with one device at a time.

Category: The.Cube

The.Diffuser

First of all you need to put The.Adapter DC at the bottom of The.Diffuser. Then add 200ml of what’s left (don’t use water that’s warmer than 45oC). As soon as the water is in The.Diffuser, you can add 2-3 drops of oil. When The.Diffuser is filled with water and the drops of oil you can turn the top of it.

Now that The.Diffuser is almost ready for use, we can continue with the installation. Press the “MIST” button briefly on the back of the product if you want to set a timer (1/3 hours). Do you want to control the strength of the spray? Then press and hold the “MIST” button for over 5 seconds.

The last step is as follows. Press the ”LIGHT” button to turn on the LED light. The colour changes automatically. Do you want The.Diffuser to stay on one color? Then click on the “LIGHT” button again.

Category: The.Diffuser

Press and hold the ”LIGHT” button, because then The.Diffuser will start searching for the WiFi. When the light is on, it means that the WiFi is connected. If the light keeps blinking, The.Diffuser is still looking for the WiFi connection.

Category: The.Diffuser

First, you need to download the Smart Life app from the app or playstore. Once this app has been downloaded, you can create an account. After downloading the app, add a ”device”. Click on ”Humidifier” at ”device type” and then on ”Add device” (be sure to press and hold the ”LIGHT” button so it will search for WiFi). If you want, give the product its own name and open the control page. On this page you can control everything from the light color to the strength and time of the smell.

Need more information? See the manual that came with The.Diffuser.

Category: The.Diffuser

The.Diffuser cannot be connected to the other Led products from Nikki.Amsterdam. This product does not connect via Bluetooth (and does not have a music function) so this is excluded.

The other products can all be connected to each other, so that you can create the desired sound and light in every corner

Category: The.Diffuser

Should this problem occur, please contact our service department at service@nikki.amsterdam.

Category: The.Diffuser

We recommend adding an average of 2 to 3 drops of The.Essentials to the water. However, if you want to spread a stronger scent, you can increase the amount of drops. In short, it’s up to you how strong you want the scent to be.

Category: The.Diffuser

The.Gift Card

You choose a card of €25, €50, €75, €100 or €150. We will send you a gift card with a code. This code counts as a discount code that can be entered on the checkout page.

Category: The.Gift Card

Yes, this is possible. You can choose your own shipping address.

Category: The.Gift Card

This is possible. There is space on the back of the card to write down a personal text. Would you like to send The.Gift Card directly to the recipient? Send an e-mail to sales@nikki.amsterdam with your order number and the text and we will write it down for you!

Category: The.Gift Card

Yes, this is possible. Just go to the order page. From 20 cards onwards, a discount applies and we can personalise the card if required. Mail us at sales@nikki.amsterdam and ask about the possibilities.

Category: The.Gift Card

The gift card is valid up to 2 years from the date of issue.

Category: The.Gift Card

The gift card is only redeemable on our own site www.nikki.amsterdam.

Category: The.Gift Card

This is only possible with a purchase of 20 pieces or more or with an amount above €150. We ask you to send an e-mail to sales@nikki.amsterdam.

Category: The.Gift Card

No the gift card can only be redeemed when buying one of our products.

Category: The.Gift Card

The.Lampion

We have developed an app that you can download free of charge for both IOS and Android. This allows you to control both light and sound and play your favorite playlist. If you still want a remote, you can order it at a small price.

Category: The.Lampion

Make sure your product is fully charged. Activate the product via the on/off button. You can turn on your Bluetooth via settings. The product appears on the screen. By clicking on it, you can connect to the device. Once you have downloaded the Nikki.Amsterdam app (free), you can use this app to stream your own music and change the colours. You can also create your own music list directly via a streaming service of your choice.

Attention! It is not possible to connect multiple devices (telephone, tablet, etc.) to your Nikki.Amsterdam product at the same time. If you want to connect another device to your product, make sure that the Bluetooth of the first paired device is switched off.

Check out our video for an explanation!

Category: The.Lampion

When you have connected the first product to your phone or other device, you can turn on the other products one by one. Each of them takes over the colour and music of the first product. The first product remains the main device, you can only control the music and the color via this device.

Category: The.Lampion

The maximum distance between the coupled products is 15 meters. Make sure that the main product is always in the middle. The signal is transmitted from this product.

Obstacles in between the products may affect the sound quality. This also applies to the presence of common sources of interference such as other wireless devices, microwaves and other equipment.

Category: The.Lampion

Yes, this is possible. You can turn off the music of one or more linked products by quickly pressing the on/off button of these products. The light stays on and gives the same color as the main product. If you want to turn off a device completely, press and hold the on/off button for longer.

Category: The.Lampion

Make sure your product is fully charged. You can see how long it takes for your product to be fully charged in the product specifications on our site. If the problem persists, please contact our service department at service@nikki.amsterdam.

Category: The.Lampion

Make sure that the Bluetooth of other nearby devices is turned off. You can connect to our products with one device at a time.

Category: The.Lampion

The.Lampion S and M is suitable for 1 wine or champagne bottle, in The.Lampion L 2 can be cooled. If you like to keep several bottles chilled, take a look at the possibilities of The.Bowl or The.Bar Table.

Category: The.Lampion

The.Pets Pillow

The cushions are quite large. Vacuum-packing the cushion saves space. This is less harmful to the environment and also saves money.

Category: The.Pets Pillow

When you remove the plastic from the foam, the cushion needs 24 hours to return to its original shape. After this, the covers can be put on the foam.

Category: The.Pets Pillow

Yes, all our heat products are safe to use and CE approved. The power bank is equipped with overheating protection. The moment it gets too hot, the battery will automatically switch off.

We do not recommend the use of our products by the following persons; persons who are hypersensitive to heat and persons who cannot react to overheating. Persons with physical or mental disabilities are discouraged from using the product unless supervised by someone responsible for their safety.

Children under 3 years of age are also not recommended to use the product as they are not able to react well to overheating. Children over 3 years old up to an age of 10 are advised to use the product only on the lowest setting and always under adult supervision.

Our heat products can be used during pregnancy, but we do not recommend using the products around the abdomen. Persons with heart problems are advised to seek advice on the use of heat products from their medical specialist before use.

Do not fall asleep with the heat products. The user may suffer heat stroke or burns.

The inner cover is waterproof to protect the wires and foam from moisture. So only the outer cover will get wet. But so will any other cushion.

Category: The.Pets Pillow

The outer cover can be machine washed at 30 degrees. Do not put the cover in the dryer.

Category: The.Pets Pillow

This means that the power bank is still connected and it is on standby.

Category: The.Pets Pillow

The cushion is suitable for dogs and cats. Cats like a warm spot. So do most dogs, especially when it gets colder. Young pets and those with muscle and joint complaints especially love the pillow. It reminds young pets of the warmth of the nest and for the slightly older pet, the warmth can ease pain.

Category: The.Pets Pillow

This is Far Infrared radiation. The radiation warms the body from the inside as the FIR waves penetrate deep into the skin. The energy level in the water of the cells is quietly increased resulting in warming of the body itself and not the environment.

Category: The.Pets Pillow

Size S contains 4 elements and size L 6 elements. These are spread across the surface at the top of the cushion.

Category: The.Pets Pillow

Our heat cushions are made of Teddy Fleece, more commonly known as polyester. To this is added Spandex, which makes the fabric stretchable but also returns to its own shape easily. It is also known as elastane. It helps make clothes and fabrics more comfortable because it can stretch and adjust to your body. Thanks to the combination of the two fabrics, our heat products are immensely soft, nice and light and retain heat well. In addition, the combination ensures that the fabrics do not wrinkle.

The.Pillow

The.Powerbank’s charging cord is very short, making it very difficult to use The.Plaid/Pillow while charging The.Powerbank.

Categories: The.Pillow, The.Plaid

When you buy The.Plaid/Pillow from us, The.Powerbank.is included. You don’t pay anything extra for this.

Categories: The.Pillow, The.Plaid

The.Powerbank is available from us separately. It is supplied free of charge with the purchase of The.Plaid/Pillow.

Categories: The.Pillow, The.Plaid

The silicone on/off button can be pressed out of the blanket (aluminium ring) so that the outside is also washable. It can happen that the button is pressed in a wrong way or too stiff (in that case it will not work properly).

We recommend you to push the button out and to push it back in again with care.

Categories: The.Pillow, The.Plaid

Yes, all our heat products are safe to use and CE approved. The power bank is equipped with overheating protection. The moment it gets too hot, the battery will automatically switch off.

We do not recommend the use of our products by the following persons; persons who are hypersensitive to heat and persons who cannot react to overheating. Persons with physical or mental disabilities are discouraged from using the product unless supervised by someone responsible for their safety.

Children under 3 years of age are also not recommended to use the product as they are not able to react well to overheating. Children over 3 years old up to an age of 10 are advised to use the product only on the lowest setting and always under adult supervision.

Our heat products can be used during pregnancy, but we do not recommend using the products around the abdomen. Persons with heart problems are advised to seek advice on the use of heat products from their medical specialist before use.

Do not fall asleep with the heat products. The user may suffer heat stroke or burns.

Our heat cushions are made of Teddy Fleece, more commonly known as polyester. To this is added Spandex, which makes the fabric stretchable but also returns to its own shape easily. It is also known as elastane. It helps make clothes and fabrics more comfortable because it can stretch and adjust to your body. Thanks to the combination of the two fabrics, our heat products are immensely soft, nice and light and retain heat well. In addition, the combination ensures that the fabrics do not wrinkle.

The.Plaid

Infrared heating technology is used, more specifically FIR (Far Infra Red). This is a long wave infrared that starts to warm up in the deeper layers of the body. Your body temperature rises and you get wonderfully warm while the air around you stays cold. In The.Plaid there are 8 heat elements divided over the blanket in 2 rows of 3 and 1 row of 2.

The heat emitted by the 8 heat elements reaches up to 65˚C at the highest (red) setting. This has been extensively tested using heat meters. It takes about 10–15 minutes before this heat is reached. However, the heat you will experience will be around 45˚C (about 8˚C warmer than your own body temperature) for 2 reasons;

  • The original heat is reduced by the thickness of the fabric, so the heat you experience is lower. We have consciously chosen for this because we want to deliver a carpet that not only looks nice, but is also wonderfully soft and has some “body”.
  • Unlike, for example, a heating pad, The.Plaid is more loose around you and there is no direct contact with the radiation.
Category: The.Plaid

First, fully charge the included powerbank. There is a pocket in the inner blanket where you can put the powerbank and connect it to the blanket. Caution! This pouch should only be used when wet and/or outdoors! Press the button on the outside of the blanket for 3 seconds.

Category: The.Plaid

It takes about 10 minutes for The.Plaid to fully warm up. Press the on/off button for 3 seconds (it will ”fade” into red colour while heating up) and after 10 minutes it will automatically switch to the blue colour. Then by briefly pressing the button again, it will switch to your preferred heat setting.

Category: The.Plaid

The.Plaid has 3 settings;
Red: 40-45˚C
Blue: 38-40˚C
Green: 35-38˚C

Category: The.Plaid

Only the outer blanket can be machine washed at 30˚C. The inner blanket is attached to the outer blanket with 4 loops and can be easily removed. The on/off button is carefully pushed out of the label. The label itself can just go into the washing machine and cannot be detached from the outer blanket.

Finished washing? Gently push the on and off button back into the ring without any dust coming along.

Do not put the outer blanket in the dryer.

Category: The.Plaid

Yes, all our heat products are safe to use and CE approved. The power bank is equipped with overheating protection. The moment it gets too hot, the battery will automatically switch off.

We do not recommend the use of our products by the following persons; persons who are hypersensitive to heat and persons who cannot react to overheating. Persons with physical or mental disabilities are discouraged from using the product unless supervised by someone responsible for their safety.

Children under 3 years of age are also not recommended to use the product as they are not able to react well to overheating. Children over 3 years old up to an age of 10 are advised to use the product only on the lowest setting and always under adult supervision.

Our heat products can be used during pregnancy, but we do not recommend using the products around the abdomen. Persons with heart problems are advised to seek advice on the use of heat products from their medical specialist before use.

Do not fall asleep with the heat products. The user may suffer heat stroke or burns.

Category: The.Plaid

Whether someone finds something comfortably warm is of course different for each individual. It also makes a difference whether you sit with The.Plaid in front of the fireplace or outside on the veranda in autumn. Experience is therefore very important.

The.Plaid has 3 heat settings;

  • Green; 35 – 38˚C
  • Blue; 38 – 40˚C
  • Red; 40 – 45˚C

To determine whether The.Plaid does what it needs to do, turn it on for 20 minutes to allow it to warm up properly. Then place your hand on the inner blanket and press one of the heating elements. You should feel a difference where one of the heating elements is located.

If this is not the case, check the following;

  • Is the cable from the inner blanket properly connected to The.Powerbank?
    Check this by (re)connecting the cable to The.Powerbank. When the button on the outer blanket starts flashing, this is working.
  • If this does not happen, check whether The.Powerbank shows any lights. If not, it needs to be charged. The.Powerbank is fully charged when all 4 lights are lit.
Category: The.Plaid

When you switch off The.Plaid, but leave the cable connected to The.Powerbank, the button will blink from time to time. This means that The.Plaid is in stand-by mode.

Category: The.Plaid

We assume that everyone has one or more 5V/2A power strips at home for charging purposes nowadays. For that reason and for environmental reasons, we have chosen not to supply them.

Category: The.Plaid

It is not a problem to sit or lie on The.Plaid. The heating elements in the inner blanket can withstand this.

Category: The.Plaid

The.Powerbank’s charging cord is very short, making it very difficult to use The.Plaid/Pillow while charging The.Powerbank.

Categories: The.Pillow, The.Plaid

When you buy The.Plaid/Pillow from us, The.Powerbank.is included. You don’t pay anything extra for this.

Categories: The.Pillow, The.Plaid

The.Powerbank is available from us separately. It is supplied free of charge with the purchase of The.Plaid/Pillow.

Categories: The.Pillow, The.Plaid

The silicone on/off button can be pressed out of the blanket (aluminium ring) so that the outside is also washable. It can happen that the button is pressed in a wrong way or too stiff (in that case it will not work properly).

We recommend you to push the button out and to push it back in again with care.

Categories: The.Pillow, The.Plaid

The.Plaid does not consume any wattage. The.Plaid is not connected to the mains.

Charging The.Powerbank (included with The.Plaid), on the other hand, uses 0.075 KWh, which comes down to about €0,25 a time (depending on your energy contract, of course).

Category: The.Plaid

Our heating blankets are made of Teddy Fleece, more commonly known as polyester. To this is added Spandex, which makes the fabric stretchy but also returns to its own shape easily. It is also known as elastane. It helps make clothes and fabrics more comfortable because it can stretch and adjust to your body. Thanks to the combination of the two fabrics, our heat products are immensely soft, nice and light and retain heat well. In addition, the combination ensures that the fabrics do not wrinkle.

Category: The.Plaid

When you have washed the outer blanket and you want to put it back on the inner blanket, pay attention to the following. Make sure you tie the 4 loops of the inner blanket, tightly to the outer blanket. If you do not do this, the on/off button may detach from the label. When tucking the on/off button back in (in the outer blanket’s label), make sure there is no piece of fabric in between.

Category: The.Plaid

The.Pouf

Make sure your product is fully charged. Activate the product via the on/off button. You can turn on your bluetooth via settings. The product appears on the screen. By clicking on it, you can connect to the device. Once you have downloaded the Nikki.Amsterdam app (free), you can use this app to stream your own music and change the colours. You can also create your own music list directly via a streaming service of your choice.

Attention! It is not possible to connect multiple devices (telephone, tablet, etc.) to your Nikki.Amsterdam product at the same time. If you want to connect another device to your product, make sure that the Bluetooth of the first paired device is switched off.

Check out our video for an explanation!

Category: The.Pouf

When you have the first product connected to your phone or other device, you can turn on the other products one by one. Each of them takes over the colour and music of the first product. The first product remains the main device, you can only control the music and the color through this device.

Category: The.Pouf

Only The.Ball and The.Diffuser cannot be connected to the other Led products from Nikki.Amsterdam. These products do not work via Bluetooth (and do not have a music function) so this is excluded. If you have several copies of The.Ball in your possession, you can connect them to each other. You can control The.Ball via the supplied remote.

The other products can all be connected to each other, so that you can create the desired sound and light in every corner.

Category: The.Pouf

The maximum distance between the coupled products is 15 meters. Make sure that the main product is always in the middle. The signal is sent from this product.

Obstacles between products may affect the sound quality. This also applies to the presence of common sources of interference such as other wireless devices, microwaves and other equipment.

Category: The.Pouf

Yes, this is possible. You can turn off the music of one or more paired products by quickly pressing the on/off button of these products. However, the light will stay on and give the same colour as the main product. If you want to turn off a device completely, press and hold the on/off button for longer.

Category: The.Pouf

Make sure your product is fully charged. You can see how long it takes for your product to be fully charged in the product specifications on our site. If the problem persists, please contact our service department at service@nikki.amsterdam.

Category: The.Pouf

Make sure that the bluetooth of other nearby devices is turned off. You can connect to our products with one device at a time.

Category: The.Pouf

The.Powerbank

Yes you can. The.Powerbank is equipped with 2 USB ports, so you can charge multiple devices at the same time.

Category: The.Powerbank

The.Powerbank is suitable for all mobile phones, laptops, tablets and of course the Nikki.Amsterdam products.

Category: The.Powerbank

To charge the powerbank, make sure you use the right plug, namely a 2 amp / 5 volt plug (this is often indicated on the charging block itself.).

Category: The.Powerbank

The.Powerbank is full when all 4 lights are on.

Category: The.Powerbank

It is best to use a 5V/2A plug. Plugs with a higher power rating will reduce the lifespan of The.Powerbank.

*Please note! Our own adapter DC and/or MicroUSB are not suitable for charging The.Powerbank. 

Category: The.Powerbank

Ideally, you should use The.Powerbank until it is completely empty and then fully charge it until all 4 lights are on. Use a 5V/2A adapter.

It is important that when the The.Powerbank is not used for an extended period of time, it should be charged from time to time. We recommend doing this once every 3 to 6 months. This is because when a Li-ion battery is completely empty and not used for a long time, there is a chance that it will reverse polarity and the battery will be pushed out of the casing. The battery can then no longer be used.

Category: The.Powerbank

The.Remote

The products which The.Remote is supplied are: The.Bowl, The.Bar Table, The.Pouf and The.Cube.

Category: The.Remote

No. The.Remote is not necessary to use the products. You only need The.Remote if you do not use our free Nikki.Amsterdam app. This free operating system makes it possible that you don’t have to pay extra for The.Remote. The app can be downloaded for free from the App- or playstore.

Category: The.Remote

The.Twilight

When you have switched on the first product with The.Remote , you can switch on the other Twilights one by one. These will all take on the colour of the first product. The first product remains the main device, you can only control the colour from this device.

Category: The.Twilight

Only The.Twilight, The.Ball and The.Diffuser cannot be connected with the other Led products of Nikki.Amsterdam. These products don’t work through Bluetooth (and don’t have a music function) so this is excluded. If you own several copies of The.Twilight, you can connect them with each other. You can operate The.Twilight via the supplied remote control.

The other products can all be connected to each other so that you can create the desired sound and light in every corner.

Category: The.Twilight

The maximum distance between linked products is 15 metres. Make sure that the main product is always in the middle. The signal is sent from this product.

Obstacles between the products can affect the sound quality. This also applies to the presence of common sources of interference such as other wireless devices, microwave ovens and other equipment.

Category: The.Twilight

The.Twilight, like all our products, uses a Low Battery Indicator. When you hear a high pitched beep, or the light starts to flicker, make sure you fully charge your product. In the product specifications on our site, you can see how long it takes for your product to fully charge. If the problem persists, please contact our service department at service@nikki.amsterdam.

Category: The.Twilight

No, it cannot. This is because the.Twilight is completely water resistant and can therefore be left hanging in the pouring rain or float in the water. This is not compatible with using a speaker. The.Twilight Tune on the other hand is equipped with a bluetooth speaker!

Category: The.Twilight

No, only products with a speaker can be controlled with the app. The.Twilight does not have a speaker function. A remote control is included to operate the light.

Category: The.Twilight

Almost all parts are waterproof. However, you should always close the charging port with the plastic cap provided.

Category: The.Twilight

The.Twilight Tune

Make sure your product is fully charged. Activate the product via the on/off button. You can turn on your Bluetooth via settings. The product appears on the screen. By clicking on it, you can connect to the device. Once you have downloaded the Nikki.Amsterdam app (free), you can use this app to stream your own music and change the colours. You can also create your own music list directly via a streaming service of your choice.

Attention! It is not possible to connect multiple devices (telephone, tablet, etc.) to your Nikki.Amsterdam product at the same time. If you want to connect another device to your product, make sure that the Bluetooth of the first paired device is switched off.

Check out our video for an explanation!

Category: The.Twilight Tune

When you have connected the first product to your phone or other device, you can switch on the other products one by one. They all take over the colour and music from the first product. The first product remains the main device, you can only control the music and colour from this device.

Category: The.Twilight Tune

The maximum distance between linked products is 15 metres. Ensure that the main product is always in the middle. The signal is sent from this product.

Obstacles between the products can affect the sound quality. This also applies to the presence of common sources of interference such as other wireless devices, microwave ovens and other equipment.

Category: The.Twilight Tune

Yes, this is possible. You can turn off the music for one or more linked products by quickly pressing the on/off button for these products. The light will remain on and will be the same colour as the main product. If you want to switch off a device completely, press the on/off button longer.

Category: The.Twilight Tune

Make sure your product is fully charged. The product specifications on our site show how long it takes for your product to fully charge. If the problem persists please contact our service department at service@nikki.amsterdam.

Category: The.Twilight Tune

Make sure that the Bluetooth of other devices in the vicinity is turned off. Only one device can connect at a time.

Category: The.Twilight Tune

We have developed an app that you can download for free for both IOS and Android. With this app you can control the light and sound and play your favourite playlist. If you would like to have a remote, you can order one at a small price.

Category: The.Twilight Tune

The.Wrap

The.Wrap is one of our wireless infrared heat products, but with multiple functions. Zio can serve The.Wrap (when zipped together) as a hand warmer. If you unzip The.Wrap then you can easily use it as a cushion for on your office chair or snug in the back. And finally if you zip The.Wrap together inside out it serves as a hot water bottle or neck pillow!

Category: The.Wrap

It uses infrared heating technology, more specifically FIR (Far Infra Red). This is a long-wave infrared that begins to heat up in the deeper layers of the body. Your body temperature rises and you get wonderfully warm while the air around you remains cold. There are 2 heat elements in The.Wrap.

The heat given off by the 2 heat elements reaches up to 65˚C on the highest (red) setting. This has been extensively tested using heat meters. It takes about 10-15 minutes to reach this heat. However, the heat you will experience will be around 45˚C (about 8˚C warmer than your own body temperature).

Category: The.Wrap

First, fully charge the included powerbank. Inside the inner sleeve is a pocket where you can put the powerbank and connect it with the wrap. Note! This pouch should only be used when wet and/or outdoors! Press the button on the outside of the wrap for 3 sec.

Category: The.Wrap

It takes about 10 minutes for The.Wrap to fully warm up. Press the on/off button for 3 seconds (it will ”fade” into the red colour while heating up) and after 10 minutes it will automatically shoot to the blue colour. Then by briefly pressing the button again, it will jump to your desired setting.

Category: The.Wrap

The.Wrap has 3 settings;

  • Red: 40-45˚C
  • Blue: 38-40˚C
  • Green: 35-38˚C
Category: The.Wrap

Only the outer cover can be machine washed at 30˚C. The on/off button is carefully pushed out of the label. The label itself can go in the washing machine and cannot be detached from the outer cover.

Category: The.Wrap

Yes, all our heat products are safe to use and CE approved. The powerbank is equipped with a protection against overheating. The moment it gets too hot, the battery will automatically switch off.

We do not recommend the use of our products by the following persons; persons who are hypersensitive to heat and persons who cannot react to overheating. Persons with physical or mental disabilities are discouraged from using the product unless supervised by someone responsible for their safety.

Children under 3 years of age are also not recommended to use the product as they are not able to react well to overheating. Children over 3 years old up to an age of 10 are advised to use the product only on the lowest setting and always under adult supervision.

Our heat products can be used during pregnancy, but we do not recommend using the products around the abdomen. Persons with heart problems are advised to seek advice on the use of heat products from their medical specialist before use.

Do not fall asleep with the heat products. The user may suffer heat stroke or burns.

Category: The.Wrap