Can I buy an (extra) powerbank separately?
The.Powerbank is available from us separately. It is supplied free of charge with the purchase of The.Plaid/Pillow.
Is the battery (powerbank) included with The.Plaid/Pillow?
When you buy The.Plaid/Pillow from us, The.Powerbank.is included. You don’t pay anything extra for this.
Can The.Plaid/Pillow be used while charging the powerbank?
The.Powerbank’s charging cord is very short, making it very difficult to use The.Plaid/Pillow while charging The.Powerbank.
Can you sit or lie on The.Plaid?
It is not a problem to sit or lie on The.Plaid. The heating elements in the inner blanket can withstand this.
Why is there no power strip included with the cable of The.Powerbank?
We assume that everyone has one or more 5V/2A power strips at home for charging purposes nowadays. For that reason and for environmental reasons, we have chosen not to supply them.
How long do I have warranty on The.Plaid?
We give a standard guarantee of 2 years from the date of purchase. For The.Plaid this is a warranty on the technology and the included powerbank. The outdoor blanket has a 1-year warranty.
I have switched off The.Plaid but still the button flashes?
When you switch off The.Plaid, but leave the cable connected to The.Powerbank, the button will blink from time to time. This means that The.Plaid is in stand-by mode.
Why isn’t The.Plaid warm?
Whether someone finds something comfortably warm is of course different for each individual. It also makes a difference whether you sit with The.Plaid in front of the fireplace or outside on the veranda in autumn. Experience is therefore very important.
The.Plaid has 3 heat settings;
- Green; 35 – 38˚C
- Blue; 38 – 40˚C
- Red; 40 – 45˚C
To determine whether The.Plaid does what it needs to do, turn it on for 20 minutes to allow it to warm up properly. Then place your hand on the inner blanket and press one of the heating elements. You should feel a difference where one of the heating elements is located.
If this is not the case, check the following;
- Is the cable from the inner blanket properly connected to The.Powerbank?
Check this by (re)connecting the cable to The.Powerbank. When the button on the outer blanket starts flashing, this is working.
- If this does not happen, check whether The.Powerbank shows any lights. If not, it needs to be charged. The.Powerbank is fully charged when all 4 lights are lit.
Is The.Plaid safe?
Yes, it is! It has an automatic stop, so that the elements do not overheat. Should this happen, The.Plaid will switch off automatically.
Can I wash The.Plaid?
Only the outer blanket can be washed at 30˚C in the washing machine. The inner blanket is attached to the outer blanket with press studs and can be removed. The button can be carefully removed from the label. The label itself is machine washable and cannot be removed from the outer blanket.
Do not put the outer blanket in the dryer.