Pick up order
We prefer to deliver your order, but if you really want to pick it up yourself please mail to email@example.com or call +31 (0)23 205 2307.
Delivering during public holidays
Also around the holidays we do our best to have the packages delivered on time. You help us tremendously by placing your order on time. Keep in mind any changes in the delivery schedule of DPD and great crowds around the holidays.
If you do not want the parcel to be delivered to the neighbors, please indicate this with the order.
What happens when I am not at home?
When you are not at home, the deliverer tries to deliver the package to one of the neighbors.
If nobody is at home, you have not given permission to drop off the parcel and the neighbours are also unable to accept it, we will take it to the nearest Pickup Parcel Shop. The non-home notice in your mailbox will indicate where the parcel has been taken.
We also deliver abroad. However, additional costs may be charged for this which will become visible in the order process after you have checked the country of your choice.
Track & Trace code
After the parcel has left our warehouse, you will receive a track and trace code. With this code you can track your package and see what the scheduled delivery time is.
When will I receive my order?
If you place your order before 2 p.m. on working days, it will leave our warehouse the same day. Usually the next day delivery is possible within the Netherlands. However, DPD is currently struggling with staff shortages, so this cannot always be guaranteed. Therefore always keep an eye on your Track&Trace.
When you order on Friday or in the weekend after 2 p.m., the delivery will be on Tuesday. For shipments abroad or around the holidays, the delivery may take longer. Unfortunately we have no influence on this.
* If you have purchased a product on a pre-order basis, please check the page of the product on our website for the current delivery time.
Delivery days and times
DPD delivers parcels on working days between 08.30h – 21.30h. On Saturdays the carrier delivers between 08.30h – 18.00h.
Who delivers our packages?
Parcels are delivered by DPD. In the Haarlem region we also make use of another delivery service; Hurby. Hurby delivers parcels to the following locations: Zwaanshoek, Bennebroek, Santpoort-Noord, Velserbroek, Santpoort-Zuid, Bentveld, Hoofddorp, Heemstede, Aerdenhout, Bloemendaal, Overveen and Haarlem.