My on/off button does not work?

The silicone on/off button can be pressed out of the blanket (aluminium ring) so that the outside is also washable. It can happen that the button is pressed in a wrong way or too stiff (in that case it will not work properly).

We recommend you to push the button out and to push it back in again with care.

Can I buy an (extra) powerbank separately?

The.Powerbank is available from us separately. It is supplied free of charge with the purchase of The.Plaid/Pillow.

Is the battery (powerbank) included with The.Plaid/Pillow?

When you buy The.Plaid/Pillow from us, The.Powerbank.is included. You don’t pay anything extra for this.

Can The.Plaid/Pillow be used while charging the powerbank?

The.Powerbank’s charging cord is very short, making it very difficult to use The.Plaid/Pillow while charging The.Powerbank.