Warranty and returns

What is the warranty period?
Our products have a warranty period of 2 years. Within this guarantee period Nikki.Amsterdam will replace or repair the product or a part that has become defective. This only applies when the products have been purchased directly from Nikki.Amsterdam or from one of our resellers. Therefore keep the proof of purchase carefully.

Powerbanks, fabrics and leather are excluded from the guarantee. These are covered by a one-year guarantee period based on normal use and proper maintenance conditions. Please refer to the user manual provided and the power bank information on our website. The guarantee does not guarantee the effective lifetime of the powerbank. This is mainly determined by the intensity of use and care of the power bank.

The guarantee on our products and accessories does not apply in case a repair or replacement of parts is necessary due to improper use, in case of an accident, or when the products have been repaired or adjusted other than in accordance with the instructions provided by Nikki.Amsterdam. If a component or part has been used that does not originate from Nikki.Amsterdam or one of its resellers, the warranty is also not applicable.

All claims are limited to the repair or replacement of (a part of) the products. The customer pays the costs of shipping the product to Nikki.Amsterdam. After repair or replacement, Nikki.Amsterdam will pay the transport costs of shipping to the customer.

Nikki.Amsterdam is not liable for claims outside the warranty period or for any other claims or damages, including but not limited to claims for faulty design, careless or misleading advice, incidental damage, consequential damage or injury to another person, entity or company.

Would you like us to replace, check or repair something? Please contact us at service@nikki.amsterdam ovvv your order number.

Returns

• 30-day reflection period
  After receiving your product, you have 30 days to view, try out and possibly return the product. This means that you carefully remove the product from its packaging and install it. Then you can look at, feel and test it. Do not use the product more than necessary to evaluate it properly. Within this period, the product may be returned to us without giving reasons. The return costs are to be borne by the customer and will be deducted from the refund.
  If you wish to cancel your purchase, please send an e-mail stating your order number to service@nikki.amsterdam. You will then receive a cancellation form from us. Add this withdrawal form to the packaging.
• The 30-day trial period only applies to consumer orders, companies are not entitled to this.
  • Product return in original packaging
    As far as possible, the packaging should remain undamaged so that the product can be returned in (nearly) its original condition if it is not satisfactory.
  • Product returned undamaged
    We assume that a product is not tested longer than necessary in order to assess the product properly. We also consider it logical that the product is handled with care, so that it can be returned undamaged, without traces of use, if the product is not satisfactory. In case the product is damaged and/or shows signs of use, we reserve the right to deduct costs from the refund amount.
• Refund
  Upon receipt of your return, the amount excluding shipping costs will be refunded to you within 14 working days using the same method that the amount was received by us upon purchase. The risk of shipping is for the customer.