What is the warranty period?

Our products have a warranty period of 2 years. Within this guarantee period Nikki.Amsterdam will replace or repair the product or a part that has become defective. This only applies when the products have been purchased directly from Nikki.Amsterdam or from one of our resellers. Therefore keep the proof of purchase carefully.

The guarantee does not apply in case a repair or replacement of parts is necessary due to improper use, in case of an accident, or when the products have been repaired or adjusted other than in accordance with the instructions provided by Nikki.Amsterdam. When a component or part is used that does not originate from Nikki.Amsterdam or one of its resellers, the guarantee is also not applicable.

Batteries, fabrics and leather are excluded from the guarantee. Batteries are guaranteed for 1 year based on normal use and proper maintenance conditions. We refer to the user manual provided and to the information on our website which can be found on the product page of the respective product as well as via our faq. The warranty does not guarantee the effective service life of the batteries. This is mainly determined by the intensity of use and care of the battery.

All claims are limited to the repair or replacement of (a part of) the products and do not include transport and administration costs. Nikki.Amsterdam is not liable for claims outside the warranty period or for any other claims or damages, including but not limited to claims for faulty design, careless or misleading advice, incidental damage, consequential damage or injury to another person, entity or company.

First and foremost, we are always open to dialogue. If something does not go as expected, we ask you to contact us personally. This can be by phone or email. Our starting point is to reach a solution together.

Category: Guarantee and Returns