How long does it take for the cushion to return to its original shape?

When you remove the plastic from the foam, the cushion needs 24 hours to return to its original shape. After this, the covers can be put on the foam.

Why is the cushion vacuum-packed?

The cushions are quite large. Vacuum-packing the cushion saves space. This is less harmful to the environment and also saves money.

What is the wattage of The.Plaid?

The.Plaid does not consume any wattage. The.Plaid is not connected to the mains.

Charging The.Powerbank (included with The.Plaid), on the other hand, uses 0.075 KWh, which comes down to about €0,25 a time (depending on your energy contract, of course).

My on/off button does not work?

The silicone on/off button can be pressed out of the blanket (aluminium ring) so that the outside is also washable. It can happen that the button is pressed in a wrong way or too stiff (in that case it will not work properly).

We recommend you to push the button out and to push it back in again with care.

If you turn off your product at the power button, allow the USB plug to cool for at least 5 minutes. Do this before removing it straight from the powerbank.

Can I buy an (extra) powerbank separately?

The.Powerbank is available from us separately. It is supplied free of charge with the purchase of The.Plaid/Pillow.

Is the battery (powerbank) included with The.Plaid/Pillow?

When you buy The.Plaid/Pillow from us, The.Powerbank.is included. You don’t pay anything extra for this.

Can The.Plaid/Pillow be used while charging the powerbank?

The.Powerbank’s charging cord is very short, making it very difficult to use The.Plaid/Pillow while charging The.Powerbank.

Can you sit or lie on The.Plaid?

It is not a problem to sit or lie on The.Plaid. The heating elements in the inner blanket can withstand this.

Why is there no power strip included with the cable of The.Powerbank?

We assume that everyone has one or more 5V/2A power strips at home for charging purposes nowadays. For that reason and for environmental reasons, we have chosen not to supply them.

I have switched off The.Plaid but still the button flashes?

When you switch off The.Plaid, but leave the cable connected to The.Powerbank, the button will blink from time to time. This means that The.Plaid is in stand-by mode.