My on/off button does not work?

The silicone on/off button can be pressed out of the blanket (aluminium ring) so that the outside is also washable. It can happen that the button is pressed in a wrong way or too stiff (in that case it will not work properly).

We recommend you to push the button out and to push it back in again with care.

If you turn off your product at the power button, allow the USB plug to cool for at least 5 minutes. Do this before removing it straight from the powerbank.