I can’t connect to my product via Bluetooth.
Make sure that the bluetooth of other nearby devices is turned off. You can connect to our products with one device at a time.
The light flickers and/or the music of The.Pouf crackles, what can I do about it?
Make sure your product is fully charged. You can see how long it takes for your product to be fully charged in the product specifications on our site. If the problem persists, please contact our service department at firstname.lastname@example.org.
Can I turn off the music of one of the paired devices while the light stays on?
Yes, this is possible. You can turn off the music of one or more paired products by quickly pressing the on/off button of these products. However, the light will stay on and give the same colour as the main product. If you want to turn off a device completely, press and hold the on/off button for longer.
What is the maximum distance between the linked products?
The maximum distance between the coupled products is 15 meters. Make sure that the main product is always in the middle. The signal is sent from this product.
Obstacles between products may affect the sound quality. This also applies to the presence of common sources of interference such as other wireless devices, microwaves and other equipment.
Can all LED products from Nikki.Amsterdam be connected to each other?
Only The.Ball and The.Diffuser cannot be connected to the other Led products from Nikki.Amsterdam. These products do not work via Bluetooth (and do not have a music function) so this is excluded. If you have several copies of The.Ball in your possession, you can connect them to each other. You can control The.Ball via the supplied remote.
The other products can all be connected to each other, so that you can create the desired sound and light in every corner.
How do I connect multiple The.Poufs?
When you have the first product connected to your phone or other device, you can turn on the other products one by one. Each of them takes over the colour and music of the first product. The first product remains the main device, you can only control the music and the color through this device.
How do I connect The.Poufs to my phone or other device?
Make sure your product is fully charged. Activate the product via the on/off button. You can turn on your bluetooth via settings. The product appears on the screen. By clicking on it, you can connect to the device. Once you have downloaded the Nikki.Amsterdam app (free), you can use this app to stream your own music and change the colours. You can also create your own music list directly via a streaming service of your choice.
Attention! It is not possible to connect multiple devices (telephone, tablet, etc.) to your Nikki.Amsterdam product at the same time. If you want to connect another device to your product, make sure that the Bluetooth of the first paired device is switched off.
Check out our video for an explanation!