What fabric are the cushions made of?

Our heat cushions are made of Teddy Fleece, more commonly known as polyester. To this is added Spandex, which makes the fabric stretchable but also returns to its own shape easily. It is also known as elastane. It helps make clothes and fabrics more comfortable because it can stretch and adjust to your body. Thanks to the combination of the two fabrics, our heat products are immensely soft, nice and light and retain heat well. In addition, the combination ensures that the fabrics do not wrinkle.

How many heat elements does the cushion have?

Size S contains 4 elements and size L 6 elements. These are spread across the surface at the top of the cushion.

What is FIR radiation?

This is Far Infrared radiation. The radiation warms the body from the inside as the FIR waves penetrate deep into the skin. The energy level in the water of the cells is quietly increased resulting in warming of the body itself and not the environment.

For whom is the cushion suitable?

The cushion is suitable for dogs and cats. Cats like a warm spot. So do most dogs, especially when it gets colder. Young pets and those with muscle and joint complaints especially love the pillow. It reminds young pets of the warmth of the nest and for the slightly older pet, the warmth can ease pain.

Why is the button flashing when the cushion is not on?

This means that the power bank is still connected and it is on standby.

Can the cushion be washed?

The outer cover can be machine washed at 30 degrees. Do not put the cover in the dryer.

My dog loves to swim. Can he go on the cushion afterwards?

The inner cover is waterproof to protect the wires and foam from moisture. So only the outer cover will get wet. But so will any other cushion.

Is the cushion safe?

Yes, all our heat products are safe to use and CE approved. The power bank is equipped with overheating protection. The moment it gets too hot, the battery will automatically switch off.

We do not recommend the use of our products by the following persons; persons who are hypersensitive to heat and persons who cannot react to overheating. Persons with physical or mental disabilities are discouraged from using the product unless supervised by someone responsible for their safety.

Children under 3 years of age are also not recommended to use the product as they are not able to react well to overheating. Children over 3 years old up to an age of 10 are advised to use the product only on the lowest setting and always under adult supervision.

Our heat products can be used during pregnancy, but we do not recommend using the products around the abdomen. Persons with heart problems are advised to seek advice on the use of heat products from their medical specialist before use.

Do not fall asleep with the heat products. The user may suffer heat stroke or burns.

How long does it take for the cushion to return to its original shape?

When you remove the plastic from the foam, the cushion needs 24 hours to return to its original shape. After this, the covers can be put on the foam.

Why is the cushion vacuum-packed?

The cushions are quite large. Vacuum-packing the cushion saves space. This is less harmful to the environment and also saves money.