Do you own one of our heat products? Then read on! We often receive questions about how to use the power bank that comes with the product. So that you can enjoy your purchase as long as possible, we have put together some information and useful tips.

Capacity
To make sure you can enjoy each heating product for a long time, the capacity of the power bank is adapted to the product. Due to their size, our blankets have more heating elements than our cushions, for example The.Wrap. For example, at The.Plaid Original a powerbank of a whopping 20,000 mAh and at The.Wrap a 10,000 mAh battery. Here we have taken into account that 2/3 of the capacity is lost during power conversion with charging and due to the heat it gives off. This applies to every powerbank.

Charging
You can positively affect the life of your battery by charging it before it is completely dead. Storing a completely empty battery over a long period of time can lead to the battery becoming completely unresponsive over time. The advice is therefore to use and recharge your powerbank once every 3 months. When a battery is not used for a long time, there is a chance that it will be pushed out of its casing. Then the powerbank can no longer be used. Good to know when the summer months arrive and you might want to store your heat product. Although, in our chilly little country, there are plenty of chilly summer nights to enjoy your heat blanket or pillow.

Using it completely empty is not good, but neither is recharging it too quickly. Do this only when the battery is under the 70%. Once on the charger, do not leave the powerbank plugged in when it is fully charged. This really can happen once, but keep it an exception.

A bump
It can happen, the powerbank slips out of your hands and falls to the ground. The battery cells can take a beating, but the casing usually can't. It shifts, leaving you unable to plug in the usb, or the powerbank generates heat even when unplugged. If so, stop using your powerbank and check that it is well ventilated. A little heat is not bad, but too hot is not good. If in doubt, always contact us.

Storage
We already mentioned that it is good to use and recharge the powerbank once every 3 months. This does not have to be done completely, somewhere between 30 and 70% is sufficient. If you store the powerbank, do so in a place around 15 degrees. Powerbanks cannot withstand extreme heat or cold. You will also see that when it gets very cold, some of the powerbank's performance is lost.

Tips

Still problems
You have followed all the above correctly, but are still experiencing problems. We also set this out briefly.

The power bank does not charge: If the powerbank is properly connected and the cables are properly in the inputs and the powerbank does not charge, it could be that the charging cable is broken. Charging requires a lot of power and a good charging cable without breaks is important. Try charging with a different cable and see if this works. The use of the adapter is also important. Use a 5V/2A adapter.

The powerbank charges slowly: High-capacity powerbanks take a long time to fully charge. If you feel it takes a really long time, use another charging source, preferably a wall socket. Older powerbanks do tend to charge slower than new ones due to frequent use.

The powerbank gets hot during charging: That a powerbank gives off heat is quite normal. When the powerbank is low power (you can see this when only 1 light is on), the current through the internal cells is relatively large and the internal components get hot. For this reason, keep the powerbank properly charged. The internal current decreases as the power of the powerbank increases.

In addition, make sure the powerbank is well ventilated while charging. Preferably, do not leave the power bank on during use as they will be hidden in a too warm room in the case of our heat blankets and heat pads. If the problem persists, please contact us. If in doubt, we will be happy to help you!

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